Terms, Policies and other Legal Documents

Terms and Conditions

Governs the use of our services, outlining user rights, obligations, and service terms.

Privacy Policy

How we collect, use, store, and protect your personal data.

Acceptable Use Policy (AUP)

Defines the permitted and prohibited uses of our services to ensure a secure and equitable environment.

Vulnerability Disclosure Policy (VDP)

Provides guidelines for responsibly reporting security vulnerabilities to help us maintain a secure environment.

Standard Service Level Agreement (SLA)

Outlines the performance standards, uptime commitments, and support response times for the NebularStack platform and related services.

Data Processing Agreement (DPA)

Defines how Interstellio IO processes, secures, and manages personal data in compliance with POPIA, GDPR, and other applicable laws. It is referenced in our Terms & Conditions and forms part of them, applying to all customers using our services.

Data Subject Access Request (DSAR) Procedure

Procedure outlines how individuals can access, correct, or delete their personal data in compliance with POPIA, GDPR, and other applicable laws.

PAIA Manual (Promotion of Access to Information Act) (South Africa only)

Document required by South African law that outlines how an organization stores, manages, and provides access to its records.

Form 2: Request for Access to Record [Regulation 7] (South Africa only)

Document required by South African law for requesting access to information as per PAIA Manaul.

Non-Discolure and Confidentiality Agreement (NDA)

This PDF contains our Non-Disclosure and Confidentiality Agreement, which must be signed before we discuss any proprietary technologies or confidential business information.